Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you or the organization you represent (“Customer,” “you,” or “your”) and Dray Flow LLC, a Washington State limited liability company (“Dray Flow,” “we,” “us,” or “our”), governing your access to and use of the Dray Flow Transportation Management System, including all associated software, features, APIs, mobile applications, and websites (collectively, the “Service”).

By clicking “I agree,” by registering for an account, or by accessing or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Dray Flow is a cloud-based transportation management system (“TMS”) for freight carriers and logistics operations. The Service provides tools for managing loads, driver dispatch, equipment tracking, document management, customer and carrier records, and related operational functions.

The Service is offered as a free platform with optional paid components: additional office seats, AI seats, and optional add-ons (Section 6.1). The current components and their included features are described on the Dray Flow website. We reserve the right to modify, add, or discontinue components with reasonable notice.

The Service includes an AI-powered assistant (“AI Assistant”) whose availability varies by account state and whether the user holds a paid AI seat. While an account is exploring the evaluation sandbox described in Section 3.5, the AI Assistant can both answer questions and take actions on the sample data. On the free platform, an account may start a one-time introductory trial (currently seven days) after the account goes live, during which the AI Assistant is fully available on the account's own data; outside the sandbox and that trial, the AI Assistant is not included. For a user on a paid AI seat, the AI Assistant can take actions on the user's behalf (such as creating loads, or assigning drivers and equipment) when instructed by an authorized user. In every case, the AI Assistant is a productivity tool only and does not replace human judgment. See Section 5 for additional AI-specific terms.

Dray Flow is a software platform that supports operational decision-making. We are not a freight broker, carrier, logistics service provider, customs broker, or freight forwarder, and the Service does not constitute advice of any kind: logistics, legal, financial, regulatory, or otherwise.

3. Accounts, Tenants, and Access

3.1 Account Registration

To access the Service you must register for an account and provide accurate, complete, and current information, including a valid email address that you confirm. Providing a USDOT number is optional. If you provide one, we may query the Federal Motor Carrier Safety Administration (“FMCSA”) public database to look up your operating authority and fill in your company profile for you. A USDOT number is never required to register or to use the Service.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify us at support@drayflow.com of any unauthorized access.

3.2 Multi-Tenant Isolation

The Service operates on a multi-tenant architecture. Each organization (“Tenant”) is assigned an isolated workspace. Dray Flow implements row-level security controls to prevent Tenants from accessing each other's data. You may not attempt to access, query, or retrieve the data of any other Tenant. Any attempt to circumvent tenant isolation is grounds for immediate termination and may constitute a violation of applicable law.

3.3 Authorized Users

You are responsible for all users you grant access to your Tenant workspace, including dispatchers, drivers, administrators, and any other roles. You are liable for the acts and omissions of your authorized users as if they were your own.

3.4 Individual Accounts and Session Limits

Accounts are individual. Each person who uses the Service must have their own login. You may not share one set of login credentials among multiple people, and you may not use a single paid seat to provide access to more than one individual.

The Service enforces this for AI seats. Where a user holds a paid AI seat, only one active session is permitted for that account: when it signs in, any other session signed in under the same account is ended and that user is returned to the sign-in screen. Accounts without an AI seat, including office seats, drivers, and read-only members, may stay signed in on more than one device. This limit protects the AI seat against being shared; it does not license credential sharing on any other account, which remains prohibited under this Section.

Sharing credentials is grounds for suspension of the affected account. We may also require you to purchase additional seats to cover the individuals who have been using the Service under a shared login. Seat counting and billing are described in Section 6.

3.5 Sample Data and the Evaluation Sandbox

New accounts start in an evaluation sandbox pre-loaded with sample data: fictional loads, drivers, equipment, customers, locations, and related records provided solely so you can explore the Service. Sample data is illustrative only. It does not represent real shipments, real companies, or real people, and we make no warranty as to its realism, accuracy, or fitness for any operational purpose. Actions taken on sample data, including actions performed by the AI Assistant, carry no operational meaning and create no obligations for you or for Dray Flow.

When you choose to go live, the sandbox is cleared: all records in the workspace are permanently deleted, including any records you created alongside the sample data during evaluation. The Service warns you before this happens. You are responsible for exporting anything you want to keep before clearing.

If an account remains in the evaluation sandbox with no activity for more than six (6) months, we reserve the right to delete the account and its workspace after providing at least 30 days' notice to the registered email address.

4. User Data Accuracy and Responsibility

This section is critical. Please read it carefully.

4.1 User-Supplied Data

The Service is a record-keeping and workflow tool. The accuracy, completeness, and timeliness of all data entered into the Service (including but not limited to container numbers, vessel names, last free days, port appointment dates, demurrage deadlines, delivery appointments, driver assignments, carrier information, and billing rates) is solely the responsibility of the user who enters that data.

Dray Flow does not independently verify, source, or validate operational data against port systems, carrier systems, terminal operating systems, or any external database unless a specific integration is explicitly documented as part of your subscription plan.

4.2 Last Free Day and Demurrage Deadlines

The Service includes features that can display, flag, and notify users regarding Last Free Day (“LFD”) dates and related port deadlines. These features function entirely based on the dates manually entered by your authorized users. Dray Flow is not responsible for any demurrage charges, detention fees, per diem charges, or other port or carrier-imposed penalties arising from:

• Incorrect, incomplete, or outdated LFD or deadline data entered by a user;
• A user's failure to enter or update a deadline;
• Failure of an alert or notification to reach a user due to connectivity, device, or notification settings;
• A user's reliance on the Service as a substitute for independently verifying deadlines with the relevant port, terminal, or carrier.

Users are responsible for independently verifying all critical port deadlines with the applicable terminal, steamship line, or port authority. The Service is a decision-support tool, not a source of record for port operations.

4.3 Audit Logs and Timestamps

The Service automatically records an immutable audit log of all data entries, modifications, and deletions, including the timestamp and identity of the user who performed each action. These logs are used solely for operational transparency, dispute resolution support, and platform integrity. The existence of audit logs does not limit the Customer's responsibility for the accuracy of data entered.

5. AI Assistant

5.1 Nature of the AI Assistant

The Service includes an AI Assistant powered by third-party large language model technology. The AI Assistant's capabilities vary by account state and whether the user holds a paid AI seat:

• Evaluation sandbox (any account): While an account is exploring the sample-data sandbox (Section 3.5), the AI Assistant can both answer questions and take actions on the sample data, so you can evaluate its full capabilities. These actions affect only fictional records and carry no operational meaning.
• Free platform (live data): After an account goes live on its own data, it may start a one-time introductory trial (currently seven days) during which the AI Assistant is fully available on that data, exactly as in the sandbox. The trial is optional and can be started at go-live or later from within the Service. Outside the sandbox and that trial, the AI Assistant is not available on the free tier: it does not answer questions, look up data, or create, modify, or delete records on live data.
• Paid AI seat: The AI Assistant can take actions on the user's behalf when instructed, including creating loads, assigning drivers and equipment, updating statuses, extracting data from documents, and executing batch operations. The AI acts only when an authorized user issues a command.

The AI Assistant is a productivity aid. It does not replace human judgment and may produce inaccurate, incomplete, or misleading results, including incorrect container numbers, incorrect dates, incorrect party names, and incorrect financial figures (“AI Errors”).

5.2 User Responsibility for AI Actions

Wherever the AI Assistant can take actions, whether on paid tiers, on sample data in the evaluation sandbox, or on live data during the free tier's introductory trial, the user who issues a command to the AI is responsible for the resulting changes. Where the AI generates or modifies records, the user should review the results for accuracy. By using the AI Assistant to create, modify, or delete records, the user accepts full responsibility for the correctness of the resulting data.

5.3 AI Disclaimer

Dray Flow expressly disclaims all liability for losses, errors, or damages arising from AI Errors, including without limitation any demurrage charges, cargo claims, billing disputes, or regulatory penalties resulting from AI-generated content or AI-executed actions. The AI Assistant does not constitute logistics advice, legal advice, or professional advice of any kind.

5.4 Data Sent to AI Providers

When you use the AI Assistant, content you submit (such as pasted booking confirmations or document text) is transmitted through a secure gateway to our third-party AI inference provider for processing. By using the AI Assistant, you consent to this transmission to our AI service providers. Please review our Privacy Policy for details on how this data is handled and the data processing commitments of our providers.

6. Subscription, Billing, and Payment

6.1 Plans, Seats, and Add-Ons

The Service is not sold in tiers. The platform itself is free, and you pay only for the components you choose to add:

• Free platform ($0): The full core Service for one back-office user, the account owner, whose seat is always free. Loads are unlimited. Drivers and read-only members are unlimited and never count toward billed seats. The free platform requires no payment information and has no time limit. The AI Assistant is available in the evaluation sandbox (Section 3.5) and, through the one-time introductory trial described in Section 5.1 (currently seven days), on the account's own data; outside the sandbox and that trial, the AI Assistant is not included.
• Office seat (paid, per seat per month): Each additional back-office member holding an admin, dispatcher, or billing role. Driver and read-only seats are always free and do not count toward billed seats.
• AI seat (paid, per person per month): The AI Assistant on live data for one person, including AI document intake. That person's office seat is included in the AI seat price and is not billed separately. While any AI seat on the account is active, Analytics (company-wide operational reporting) is available to the whole account at no additional charge.
• Optional add-ons (paid, per month, per account): Separately purchasable feature sets, currently Pool Dispatch. An add-on covers the whole account rather than each seat, whatever the number of seats, and is enabled or cancelled by the account owner from within the Service.
• Pool Dispatch add-on: $25 per account per month, plus applicable taxes, billed on the account's subscription. If the account has no subscription when the add-on is enabled, a subscription starts that day and the first month is billed then; on an existing subscription, the remainder of the current billing period is prorated, and the add-on then renews with the subscription. Cancelling the add-on takes effect at the end of the current billing period: you keep access through that date, no partial-period refund is issued, and re-enabling it before that date adds no charge until the next renewal. Your pools and their history are retained while the add-on is off and become available again when it is re-enabled. The add-on ends when the subscription ends (Section 6.5 and Section 6.6).

Current pricing and plan features are described on the Dray Flow website. We reserve the right to modify subscription pricing with at least 30 days' written notice to your registered email address.

6.2 Taxes

All prices listed for Dray Flow subscriptions are exclusive of applicable taxes. Sales tax, use tax, VAT, or other transaction taxes will be calculated and added at checkout based on your billing address, as required by law. You are responsible for paying all taxes associated with your subscription. If you are exempt from sales tax, contact support@drayflow.com with valid exemption documentation.

6.3 Payment Processing

All payments for paid tiers are processed by a PCI-compliant third-party payment processor. By providing payment information, you authorize Dray Flow to charge your payment method for all applicable fees, including recurring monthly charges and applicable taxes. You agree to be bound by the payment processor's terms of service. Free-tier users are not required to provide payment information.

6.4 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You are responsible for canceling your subscription prior to renewal if you do not wish to be charged for the next period. The free tier does not involve billing or auto-renewal.

6.5 Failed Payments and Downgrade

If a payment fails, we will notify you via your registered email address. If payment is not received within 7 days, Dray Flow may downgrade your Tenant to the free platform. Upon downgrade: paid components (office seats, AI seats, and any optional add-ons) stop, and back-office users who held paid office seats are changed to read-only access. Your data is preserved, and no records are deleted due to a downgrade. If you update your payment method and add paid seats again, your team members' original roles can be restored.

If your account remains on the free tier for more than 90 days following an involuntary downgrade, and you have not resubscribed or contacted support, we reserve the right to apply standard free-tier data retention policies.

6.6 Cancellation and Refunds

Paid subscribers may cancel their subscription at any time through Settings → Billing → Billing Portal or by contacting support@drayflow.com. Cancellation takes effect at the end of the current billing period, and you retain paid-tier access through that date. Upon cancellation, your Tenant is downgraded to the free tier. Your data is preserved and you retain free-tier access. You may also choose to fully delete your account. Full cancellation and data export procedures are described in our Cancellation & Refund Policy.

Free-tier users may delete their account at any time by contacting support@drayflow.com. Account deletion triggers the data export window described in our Cancellation & Refund Policy.

7-Day Satisfaction Guarantee: New paid subscribers may request a full refund of their first month's fee within 7 calendar days of the initial charge. One refund per organization. The guarantee does not apply to the free tier (no payment is involved). See the Cancellation & Refund Policy for eligibility details.

Except as provided above, subscription fees are non-refundable. No partial-month refunds are issued. If you believe you were charged in error, contact us within 30 days of the charge.

7. Acceptable Use

7.1 Prohibited Conduct

You agree not to:

• Use the Service to store, process, or transmit unlawful, fraudulent, or deceptive content;
• Attempt to gain unauthorized access to any Tenant's data, the Service infrastructure, or any related systems;
• Reverse-engineer, decompile, or disassemble any part of the Service, or attempt to derive its source code, data model, or internal logic by any means;
• Circumvent, disable, or attempt to bypass any authentication requirement, rate limit, usage limit, feature gate, seat or add-on entitlement restriction, or other technical measure that controls access to the Service or any part of it;
• Use the Service to engage in any activity that violates applicable federal, state, or local laws, including transportation regulations, FMCSA rules, or labor laws;
• Resell, sublicense, or otherwise commercialize access to the Service without our written consent;
• Place unreasonable load on our infrastructure, or interfere with the integrity, availability, or performance of the Service for other Tenants;
• Submit false, misleading, or fabricated data that could affect the dispatch, billing, or safety decisions of other parties.

7.2 Competitive Use and Benchmarking

You may not access or use the Service, and may not permit any person to access or use the Service on your behalf, for the purpose of:

• Building, designing, developing, or assisting in the development of any product or service that competes with the Service;
• Copying, replicating, or deriving the features, workflows, data model, terminology, or user interface of the Service; or
• Conducting competitive analysis, benchmarking, or performance testing of the Service, or publishing the results of any such activity, without our prior written consent.

If you are employed by, under contract to, or hold a material ownership interest in a business that offers a transportation management system or comparable logistics software, you may not register for or access the Service without first disclosing that relationship in writing to legal@drayflow.com and obtaining our written consent.

7.3 No Reproduction of the Service Interface

The screens, layouts, navigation structure, workflow sequences, iconography, visual styling, and written copy of the Service are proprietary to Dray Flow. You may not reproduce, republish, distribute, or create derivative works from them.

You may capture screenshots or screen recordings of your own workspace for internal training, support, or record-keeping purposes. You may not use screenshots, screen recordings, page source, network responses, or any other capture of the Service to reproduce or approximate its interface, workflows, or copy in another product.

7.4 Automated Access, AI Training, and Derivative Development

You may not use any automated means to access, crawl, scrape, index, harvest, or extract the Service, its interface, its output, or any data made available through it, whether or not that activity places load on our infrastructure, except through APIs we expressly make available to you and in accordance with their documentation.

You may not use the Service, its interface, its output, its data model, or any material derived from it to train, fine-tune, evaluate, prompt, or otherwise develop any machine learning model, artificial intelligence system, or software product. This restriction does not limit your own use of the AI Assistant as provided within the Service. It applies whether the activity is performed by you, by a person acting on your behalf, or by an automated system you direct.

7.5 Enforcement

Violation of this Section is a material breach of these Terms. We may suspend or terminate your access immediately and without notice under Section 12, and may seek injunctive or equitable relief under Section 13.5 in addition to any other remedy available to us at law or in equity. For clarity, the limitation of liability in Section 10.2 limits our liability to you; it does not limit your liability to us for breach of this Section, Section 8, or Section 9.

8. Intellectual Property

8.1 Our IP

The Service, including all software, code, designs, trademarks, trade names, and content created by Dray Flow, is and remains the exclusive intellectual property of Dray Flow LLC. These Terms do not grant you any ownership interest in or license to our intellectual property beyond the limited right to access and use the Service as described herein.

Our intellectual property includes, without limitation:

• The source code, object code, database schema, and system architecture of the Service;
• The user interface design, screen layouts, navigation structure, workflow sequences, iconography, color system, and overall look and feel of the Service, which we claim as our trade dress;
• The Dray Flow name, the Dray Flow logo and mark, and all other names, marks, and slogans we use in connection with the Service;
• All written content, product copy, documentation, help-center material, and AI system prompts and tool definitions we create.

All rights not expressly granted in these Terms are reserved. Nothing in these Terms, and no act of providing you access to the Service, transfers or licenses any of the foregoing to you.

8.2 Your Data

You retain all rights to the operational data you enter into the Service (“Customer Data”). You grant Dray Flow a limited, non-exclusive license to store, process, and display Customer Data solely as necessary to provide the Service. We do not sell or license your Customer Data to third parties.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free, worldwide license to use such feedback for any purpose without compensation to you.

9. Confidentiality

9.1 Mutual Obligation

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party.

9.2 Service Confidential Information

The following constitute Dray Flow Confidential Information and trade secrets, whether or not individually marked as confidential:

• The non-public functionality, behavior, and internal workings of the Service;
• Its data model, database schema, table and column structures, and internal identifiers;
• Its algorithms and business logic, including rating, pricing, scoring, and calculation methods;
• Its AI system prompts, tool definitions, and model-orchestration design;
• Non-public API endpoints, request and response structures, and error semantics;
• Non-public pricing, roadmap, capacity, security, and performance information we disclose to you.

Being granted access to the Service does not make any of the foregoing public. You may use it solely to operate your own Tenant workspace. You may not disclose it to any third party, and you may not use it to develop, specify, or evaluate a competing product.

Dray Flow takes reasonable measures to preserve the secrecy of this information, including authentication requirements, role-based access controls, tenant isolation, restriction of non-public surfaces from search engine indexing, and the contractual restrictions in these Terms.

10. Disclaimer of Warranties and Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ALERTS AND NOTIFICATIONS WILL BE DELIVERED IN A TIMELY MANNER.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DRAY FLOW LLC OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• DEMURRAGE CHARGES, DETENTION FEES, PER DIEM CHARGES, OR OTHER PORT OR CARRIER PENALTIES;
• LOST CARGO, DAMAGED CARGO, OR CARGO CLAIMS OF ANY KIND;
• MISSED PORT APPOINTMENTS OR LAST FREE DAY VIOLATIONS;
• LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION;
• DATA LOSS OR CORRUPTION;
• COST OF PROCURING SUBSTITUTE SERVICES.

IN ALL CASES, DRAY FLOW'S MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) $500 USD OR (B) THE TOTAL FEES PAID BY YOU TO DRAY FLOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE THE CLAIM ARISES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dray Flow LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Service;
• Your violation of these Terms;
• Your violation of any applicable law or regulation, including transportation and labor laws;
• Inaccurate or incomplete data entered into the Service by you or your authorized users;
• Any claim by a third party (such as a driver, shipper, consignee, carrier, or port authority) arising from operational decisions made using the Service.

12. Termination

Either party may terminate these Terms by providing written notice. You may terminate by canceling your subscription and ceasing use of the Service. We may terminate or suspend your access immediately, without notice, if you materially breach these Terms, engage in fraudulent or illegal activity, or if we reasonably believe your use poses a security or legal risk to our platform or other users.

Upon termination, your right to access the Service ceases. You may request an export of your Customer Data within 90 days of termination. After 90 days, we may delete your Customer Data in accordance with our data retention policies. Financial records and certain operational data may be retained longer as required by law; see our Privacy Policy §4 for detailed retention periods.

Sections 4, 5.3, 7.2, 7.3, 7.4, 7.5, 8, 9, 10, 11, 13, 14, and 15 survive termination. The restrictions on competitive use, interface reproduction, and derivative development continue to apply after your access to the Service ends.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating any formal legal proceeding, the parties agree to attempt to resolve any dispute informally by contacting us at legal@drayflow.com. We will attempt to resolve the dispute within 30 days of the notice.

13.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including questions of arbitrability) will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, except as provided in Section 13.5 below. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The arbitration will take place in Clark County, Washington, or remotely by mutual agreement. Each party will bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award fees against the non-prevailing party.

13.4 Class Action Waiver

YOU AND DRAY FLOW EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator determines that the class action waiver in this section is unenforceable for a particular claim or dispute, then that claim or dispute shall be severed from any arbitration and may be brought in court, but all other claims shall remain subject to arbitration.

13.5 Exceptions to Arbitration

Notwithstanding Section 13.3, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits. Either party may also seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute through arbitration.

13.6 Jurisdiction and Venue (Non-Arbitrated Claims)

For any claims not subject to arbitration under this Section, the parties consent to the exclusive jurisdiction of the state and federal courts located in Clark County, Washington. You waive any objection to personal jurisdiction or venue in those courts.

13.7 Time Limitation on Claims

Any legal action or proceeding related to the Service must be commenced within two (2) years after the alleged cause of action arises, or it is permanently barred.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you via email or a prominent notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cancel your subscription and stop using the Service.

15. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and Dray Flow regarding the Service.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, labor disputes, or internet outages.

No Professional Advice. Nothing in the Service constitutes legal, tax, financial, or logistics compliance advice. You should consult qualified professionals for such guidance.

16. Contact

Questions about these Terms may be directed to: